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US Supercharge provides two main types of EV charging solutions:

• Level 2 destination charging – Ideal for multifamily properties, offices and hotels. These chargers typically take 3–6 hours to fully charge an electric vehicle, depending on the vehicle and charger, making them perfect for overnight or extended stays.
• DC fast charging – Designed for public and destination locations where drivers need a quick top-up. These fast chargers typically take about 10–30 minutes for a substantial charge (often to around 80%), depending on the vehicle and charger, so drivers can recharge quickly while on the go.

Get prepared.

1. 1.Make sure your payment method is added in the app.
2. 2.Plug in your EV and start the charger without too much delay.

At the charger – scan the QR code (fastest):

1. 1.Touch the charger screen to wake it and open the home screen.
2. 2.Scan the QR code on the screen with the app's QR scanner or your phone camera.
3. 3.Confirm the charger number, plug in and tap Start Charging.

Or from the in-app map:

1. 1.Tap the US Supercharge station icon (the red, green and blue mark) on the map.
2. 2.Swipe up to open the charging location.
3. 3.Select the charger you are plugged into and confirm its number.
4. 4.Tap Start Charging.

Yes! Start and stop charging from inside your EV, or anywhere really.

Get prepared.

1. 1.Download the US Supercharge app.
2. 2.Make sure your payment method is added.

To start a charging session remotely in the app:

1. 1.Open the US Supercharge app.
2. 2.Tap the map icon on the bottom left of the task bar.
3. 3.Tap the US Supercharge station icon (the red, green and blue mark) on the map.
4. 4.The location will pop up. Swipe up to open the location and see the chargers.
5. 5.Select the matching available charger and confirm its number.
6. 6.Tap Start Charging to start your charging session.

Remember to plug in your EV without causing too much delay before or after you start your charge in the app.

The charger plug does not lock to the vehicle. The vehicle locks to the charging plug.

On a Tesla, open the app on your phone, hit the lightning bolt and then click unlock charge port. Or go on the Tesla screen in the vehicle and hit the unlock charge port button in the car.

Other EVs can be unlocked in your vehicle's app or on your vehicle screen. Check your manufacturer's user manual. Also try making sure the vehicle is unlocked.

On DC fast chargers, wait for the connector to unlock after you end the session before unplugging.

Log into the US Supercharge app, then either:

• Click on the top left menu bars and then click on the + sign next to payment to add your debit or credit card.
• Or tap the location icon and select the plug ID you are going to use. There will be a drop-down arrow toward the bottom right of the screen. Tap the arrow to add payment methods.

You can add your credit or debit card and charging will be charged directly to your card. A standard $30 pre-authorization hold applies when you start a session. Or you can opt to buy a top-up balance and hold a $50, $100 or $250 balance in the app to use at your convenience. This minimizes the number of card transactions for regular users.

Yes, when you end your charging session a receipt will be emailed to the email you entered when you signed up for the app. Your email with us is located in your profile.

In Florida, EV charging is subject to both a sales tax and a gross receipts tax. Each city can also levy its own municipal taxes, so each ZIP code might have a unique tax rate. The Florida breakdown is:

• Sales tax base rate: 7%
• Gross receipts tax rate: 2.638%

Rates vary by location, and the taxes on each session are itemized on your receipt.

If your charging session does not automatically start, first put the plug back into the holster on the kiosk! Then:

1. 1.Close down your US Supercharge app completely, and close down other apps as well.
2. 2.Close down your vehicle app, if applicable.
3. 3.Re-open your US Supercharge app.
4. 4.Navigate to the charging station via the map on the app.
5. 5.Start your charging session by clicking on the appropriate plug location you are trying to use.
6. 6.Click SHOW.
7. 7.Scroll down and click START CHARGING.

Tip for Tesla drivers: to precondition your battery for faster charging, select a Tesla Supercharger near the station in your vehicle's navigation before you drive there.

Touch the flag to the left of the phone number field to open the country drop-down list and reset the country code. Select the USA flag from the list. A +1 will be added to the beginning of the phone number field and you will be able to add your phone number to your user account.

Check the frequently asked questions here. That should resolve most issues.

If you need help right now:

• Talk with Scott, our AI voice assistant, day or night.
• Call 954-836-8300 and select "Driver Support" (office hours 9:00 AM – 5:00 PM).
• Email info@ussupercharge.com.